AL5010 is a high performance industrial laser scanner with cutting edge integrated control technology meeting the demands of existing and new automated facilities.With 1200 scans per second, the AL5010 can support applications with very high transport speeds or small bar codes. With its rugged construction, IP65 protection class, 50° C max operating temperature and internal oscillating mirror, the AL5010 is purpose built for the most demanding industrial environments.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes: warranty extension, fast turnaround time for repairs, 24/7/365 phone support, guaranteed availability of spare parts and next day on site intervention. We can tailor our service offering to your specific needs. Our experts will support every stage of your projects, from feasibility study to extended post-sales support, performing, when necessary, root cause analysis and remediation.