The CBX800 connectivity device is an industrial gateway allowing the connection of devices equipped with a standard RS232 communication interface to the most common fieldbus systems, by means of a complete range of optional modules and to ID-NET™ high speed communication network.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes : warranty extension, fast turnaround time for repairs, 24/7 /365 phone support, guaranteed availability of spare parts and next day on site intervention. We can tailor our service offering to your specific needs. Our experts will support every stage of your projects, from feasibility study to extended post-sales support, performing, when necessary, root cause analysis and remediation.