SC5000 is a high performance industrial controller for omnidirectional and multi-side reading tunnels.
At a glance it’s a compact box that consists of a front panel with a multiline display, visual indicators, buttons and network connectors, over a body with further connectivity options.
The front panel hides underneath the mother board, a removable compact flash for parameters system backup and controller replacement, and the field bus board.
SC5000 enables easy installation of complex tunnels with the ability to integrate laser devices, imagers and dimensioners. Installation and setup are pretty smooth processes thanks to enhanced internal connectivity for device synchronization EBC. Specialized connectors helps to avoid any human mistake about cabling the system and e-GENIUS, the web-based user interface, enables users to manage the configuration by all the popular web-browsers and OS.
The controller provides all the needed tools for a quick maintenance of a reading tunnel, monitoring performance and system health in real-time.
SC5000 architecture is fully redundant to avoid single point of failure, this scenario usually consists of two SC5000 connected in a closed ring along with more than one laser device.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
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