Support for Dimensioner

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Downloads

 

From this section you may download various useful resources related to Datalogic products: Manuals, Data Sheets, Brochures, White Papers, Softwares & Utilities, Programming Sheets, Image & Video Galleries.


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Repair Program

When it comes to the service of your Datalogic product, nobody can do it better than us. Datalogic know what went into making each product and the high expectations you have regarding its performance.

Repairs are carried out by skilled technicians using only Datalogic certified spare parts and testing tools.
A Return Materials Authorization (RMA) is required for all repairs sent to the Datalogic Service Centers, which can be submitted (availability based on country selection) by

  • Contacting our repair center
  • Logging to the ON-LINE RMA tool: when the on-line RMA session is displayed, you can register online and enter the RMA, with the User ID and password that you will receive to access the on-line tool. You can access this tool 24/7 and check immediately product entitlement, print prepaid shipping labels (for contracted products), follow-up RMA and repair history.



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Service Program

Whenever the Total Cost of Ownership is critical for expense management, Datalogic customers can take advantage of different post-sales service packages following these basics guidelines: fixed costs, fully guaranteed turnaround, different service levels for various needs, different level of support ( from telephone to On Site emergency visit), high professionalism of Datalogic Repair Depots, original Datalogic spare parts, accurate quality control procedures. The Hot SWAP Maintenance Agreement is our 24 hour maintenance program that guarantees that defective products will be substituted within 24 hours of notification.

The Managed CARE program guarantees you repair and return of defective products within 5 days. The PREMIUM Service provides periodical preventive maintenance on your system while the TOTAL Cover Service contract adds on-site intervention by specialised technicians, within 24-48 hours of notification.

Technical Support