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Programmes de Service

Datalogic Customer Care

Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.

Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution. 

Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements).  It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.

Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.

Our standard service portfolio includes: warranty extension, fast turnaround time for repairs, 24/7/365 phone support, guaranteed availability of spare parts and next day on site intervention. We can tailor our service offering to your specific needs.  Our experts will support every stage of your projects, from feasibility study to extended post-sales support, performing, when necessary, root cause analysis and remediation.

 Download EASEOFCARE Service Programs

 Download Customer Service Organization

 Download Datalogic Professional Services Offering

Programme de Réparation

En ce qui concerne le service de votre produit Datalogic, personne ne peut le faire mieux que nous.

Les réparations sont effectuées par des techniciens qualifiés utilisant uniquement des pièces de rechange certifiées Datalogic et des outils de test.

Une autorisation de retour de matériel (RMA) est requise pour toutes les réparations envoyées aux centres de service Datalogic, qui peuvent être soumises (disponibilité selon la sélection du pays) en contactant le centre de réparation ou s'enregistrant à l'outil RMA EN-LIGNE (download the On-Line RMA User Guide).




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Security Alerts - Spectre and Meltdown

Spectre and MeltdownSpectre & Meltdown are security vulnerabilities that affect many modern processors on servers, desktops, laptops, as well as many smaller mobile devices including smartphones and tablets.

Datalogic devices are purpose-built for use in a business environment with limitations on access, usage, and loading of software. This greatly reduces the likelihood of malware attacks on Datalogic products.

With that being said, Datalogic has conducted an analysis on its product lines against these threats, and is working with its operating system and chipset vendors for a formal risk assessment and timeline for patch. 

For more information, you can download the Security Bulletin here (updated at least monthly).