Success Stories

Success Stories

Success Stories

Designer department store Fenwick looks to the future for service with style

Designer department store Fenwick looks to the future and POS for service with style

 

Founded in 1882 by John James Fenwick, Fenwick has grown into a successful family-owned retail empire – a unique destination for luxury and lifestyle shopping, known for quality and customer service. Fenwick is a shining example of a retailer that has adapted and thrived through good and bad times. Looking to the future, Fenwick needed POS equipment to match its brand – elegant, efficient and easy to use - and it had to enhance the customers’ experience in store. 

 

When lockdowns forced the closure of non-essential retail in 2020, Fenwick’s board was keen to use this time to prepare the business to move forwards. Fenwick wanted a modern POS platform to delight and serve its customers through the next decade, and the period of closure could be just the opportunity. Thanks to Box Technologies and Datalogic, Fenwick’s reopened 28 days later with updated POS technology for the decade ahead.