SH15 Blackline / SH21 Blackline

SH15 Blackline / SH21 Blackline

The SH15 Blackline computer is a rugged vehicle mounted computer (VMC) as well as a fixed mount unit. The SH21 Blackline computer is an industrial computer designed for a wall or fixed mount environments. Both computers can be used in most any industrial application.

The SH15 Blackline computer is a rugged vehicle mount computer (VMC) as well as a fixed mount unit for use in most any industrial application.

The SH21 Blackline computer is an industrial computer designed for wall or fixed mount industrial applications.

A sealed design tested to IP65/IP67 ensures operation for both computers in the toughest environments. The Capacitive Touchscreen features a 3 mm anti-glare armored glass which can be used even when wearing gloves.

The SH15 Blackline and SH21 Blackline computers preserve all the rugged features found in the related Rhino II™ vehicle mount computers: sealed design, capacitive touch display, excellent Wi-Fi roaming capability and much more. As an added value, the SH21 Blackline computer with its slim and light chassis contains either an energy saving Intel® Quad-Core or Intel® Core i5-processors.  A high efficiency 110/230 VAC internal power supply is available for this product.

Both computers offer a choice of Windows® Embedded Standard 7 or Windows® 10 IoT Enterprise operating systems.  Adding a hand held bar code scanner such as Datalogic’s PowerScan™ 9500 reader allows for quick data entry and location confirmations.

ДОКУМЕНТАЦИЯ ПО SH15 Blackline / SH21 Blackline

Сервисное обслуживание

СЕРВИСНЫЕ ПРОГРАММЫ EASEOFCARE

Datalogic Customer Care

Наша миссия – обеспечить нашим клиентам сервис высокого уровня во всех областях взаимодействия с учётом их профиля и отрасли.
Фокус на потребностях наших клиентов способствовал созданию нового корпоративного подразделения (отдел сервиса и поддержки клиентов), которое централизовало услуги, предоставляемые компанией по всему миру, от ввода и подтверждения заказа до послепродажного обслуживания и установки, с применением показателя удовлетворённости клиентов Net Promoter Score (NPS - чистая оценка промоутера), используемого многими компаниями из списка Fortune 500.

Клиентский сервис обеспечивает быстрый и всесторонний ответ на каждый запрос.

Наши высококвалифицированные специалисты принимают запросы клиентов и в каждом случае сопровождают их до полного разрешения. Служба клиентского сервиса Datalogic предлагает широкий набор постпродажных сервисных пакетов (программы EASEOFCARE).

Эти программы предусматривают три уровня сервиса, чтобы гарантировать оптимальную профессиональную поддержку с учётом конкретной проблемы.  Клиентский сервис Datalogic предусматривает создание территориальной команды разноязычных специалистов, обладающих широкими экспертными знаниями по всему продуктовому ассортименту.

Стандартный портфель сервисных предложений включает следующие программы:

ФОТО И ВИДЕО

Модели и аксессуары

15" Blackline Capacitive Touch, 110/230 VAC 120 W, i5 processor, 16 GB RAM, 32 GB CFast, 802.11a/b/g/n Wi-Fi, BT 4.0.OS: Win10 IoT
943300006
15" Blackline Capacitive Touch, 110/230 VAC 120 W, i5 processor, 16 GB RAM, 32 GB CFast, 802.11a/b/g/n Wi-Fi, BT 4.0.OS: Win7
943300005
15" Blackline Capacitive Touch, 110/230 VAC 60 W, Quad Core/1.9 GHz processor, 4GB RAM, 32GB CFast, 802.11a/b/g/n Wi-Fi, BT 4.0. OS: Win7
943300003
15" Blackline Capacitive Touch, 110/230 VAC 60 W, Quad Core/1.9 GHz processor, 4GB RAM, 32GB CFast, 802.11a/b/g/n Wi-Fi, BT 4.0.OS: Win10 IoT
943300004
15" Blackline Capacitive Touch, 12-48 VDC, Quad Core/1.9 GHz processor, 4 GB RAM, 32 GB CFast, 802.11a/b/g/n Wi-Fi, BT 4.0, DC Pwr Cable. OS: Win7
943300007
15" Blackline Capacitive Touch, 12-48 VDC, Quad Core/1.9 GHz processor, 4GB RAM, 32 GB CFast, 802.11a/b/g/n Wi-Fi, BT 4.0, DC Pwr Cable. OS: Win10 IoT
943300008
21" Blackline Capacitive Touch, 110/230 VAC 120 W, i5 processor, 16 GB RAM, 32 GB CFast, 802.11a/b/g/n Wi-Fi, BT 4.0. OS: Win10 IoT
943300014
21" Blackline Capacitive Touch, 110/230 VAC 120 W, i5 processor, 16 GB RAM, 32 GB CFast, 802.11a/b/g/n Wi-Fi, BT 4.0. OS: Win7
943300013
21" Blackline Capacitive Touch, 110/230 VAC 60 W, Quad Core/1.9 GHz processor, 4 GB RAM, 32 GB CFast, 802.11a/b/g/n Wi-Fi, BT 4.0. OS: Win10 IoT
943300012
21" Blackline Capacitive Touch, 110/230 VAC 60 W, Quad Core/1.9 GHz processor, 4 GB RAM, 32 GB CFast, 802.11a/b/g/n Wi-Fi, BT 4.0. OS: Win7
943300011
SH15 BLACKLINE, EoC OVERNIGHT REPLACEMENT COMPREHENSIVE, 3 YEARS
ZSC1SH1531
SH15 BLACKLINE, EoC OVERNIGHT REPLACEMENT COMPREHENSIVE, RENEWAL
ZSC1SH15R1
SH15 BLACKLINE, EOFC 2 DAY, COMPREHENSIVE, 1 YEAR RENEWAL
ZSC2SH15R1
SH15 BLACKLINE, EOFC 2 DAYS, COMPREHENSIVE, 3 YEARS
ZSC2SH1531
SH15 BLACKLINE, EOFC 5 DAYS, 1 YEAR RENEWAL
ZSN5SH15R1
SH15 BLACKLINE, EOFC 5 DAYS, 3 YEARS
ZSN5SH1531
SH21 BLACKLINE, EoC OVERNIGHT REPLACEMENT, COMPREHENSIVE, 3 YEARS
ZSC1SH2131
SH21 BLACKLINE, EoC OVERNIGHT REPLACEMENT, COMPREHENSIVE, RENEWAL
ZSC1SH21R1
SH21 BLACKLINE, EOFC 2 DAY ,COMPREHENSIVE, 1 YEAR RENEWAL
ZSC2SH21R1
SH21 BLACKLINE, EOFC 2 DAYS, COMPREHENSIVE, 3 YEARS
ZSC2SH2131
SH21 BLACKLINE, EOFC 5 DAYS, 1 YEAR RENEWAL
ZSN5SH21R1
SH21 BLACKLINE, EOFC 5 DAYS, 3 YEARS
ZSN5SH2131
UPS Battery Backup with Speaker (requires technician for field installation) Order together with device (NOT for SH21 Blackline) to be installed at the factory
94ACC0164
Screen Blanking RS232 Cable
94ACC0157
External Keyboard, QWERTY layout
95ACC1330
24 Key - right side mount keyboard (10 key layout + F1-F6)
94ACC0158
Cable Cover IP65, with single USB
94ACC0174
Cable Cover, 5 poles, w 2.9m power cable (for quick disconnect)
94ACC0173
Compact Keyboard, External, QWERTY layout
94ACC1374
External Keyboard, ABCD layout
95ACC1331
Speaker Cable Cover
94ACC0160
Top Cover for LTE WWAN USB & Dual Antennas
94ACC0159
Fixed Mounting Bracket - 130 degrees (SH15 only)
94ACC0182
Quick Change V-Mount (Rhino II/SH15 only)
94ACC0175
RAM MOUNT 4" rail base (D Size, 2.25in) (Rhino II/SH15 only)
94ACC0035
RAM Mount with round base (D Size, 2.25in)(Rhino II/SH15 only)
94ACC0034
Scanner holder (right side)
94ACC0156
SH Blackline Keyboard Bracket - SH15
94ACC0183
SH Blackline Keyboard Bracket - SH21
94ACC0184
Vehicle Mounting Bracket - 10 degrees (SH15/SH21)
94ACC0181
AC/DC Power Brick, 24VDC to 110/230VAC (requires IEC line cord) (Rhino II/SH15 only)
94ACC0161
DC Power Cable, 2.9 meters (included with main unit) (included with Rhino II/SH15 DC main unit)
94ACC0165
Power Converter: 72-110 VDC input; 15VDC output (requires 12-24VDC industrial computer)
94ACC0041
Cloud Hosting fee per device/year. Must be purchased along with Cloud Subscription (ZSSOTIMCLDEV) Currently available from Datalogic/SOTI authorized distributors only.
ZSSOTIMCLDHS
Cloud subscription per device/year. Requires Cloud Hosting (ZSSOTIMCLDHS). Includes standard support. Currently available from Datalogic/SOTI authorized distributors only.
ZSSOTIMCLDEV
Fee paid per year for instances below a threshold (75 licenses) Only for cloud (ZSSOTIMCLDEV). Currently available from Datalogic/SOTI authorized distributors only
ZSSOTIMCLDEF
MOBICONTROL – PERPETUAL LICENSE (premise). One time charge does not include support. Min qty for New Instances is 10 licenses. Min qty for add on to an existing instance is 5 licenses. Currently available from Datalogic/SOTI authorized distributors only
94ACC0179
MobiControl Advantage Support (per year). 24/7 support. Max 6 hours support response window. Add-on on top of standard support. Currently available from Datalogic/SOTI authorized distributors only
ZSSOTIMCXDEVADV
MobiControl Enterprise Support (per year). 24/7 support + dedicated technical advisor. Add-on on top of standard support. Required for all opportunities of 3,000 devices or more. Currently available from Datalogic/SOTI authorized distributors only
ZSSOTIMCXDEVENT
MobiControl Standard Support (per year). Must be purchased with the perpetual license (but included with ZSSOTIMCSDEV and ZSSOTIMCLDEV). Max 48 hrs support response window. Currently available from Datalogic/SOTI authorized distributors only
ZSSOTIMCPMNT
SaaS subscription locally hosted by the customer (on premise). Includes standard support. Per device/year. Currently available from Datalogic/SOTI authorized distributors only.
ZSSOTIMCSDEV