Extremely versatile and durable, the Gryphon GM4100 cordless linear imaging readers are the ultimate solution for applications in retail and light industrial environments where mobility is necessary for improved productivity. Narrow band radio communications with Datalogic’s STAR Cordless System™ is the key to increased productivity and flexibility in the workplace. The GM4100 reader series offer scalable solutions from simple point-to-point applications to point-to-multipoint installations with up to 16 readers connected to the same base station. Datalogic’s new, patented 2-position cradle provides multiple solutions to answer different functional and reduced space requirements. It provides hands-free reading capabilities and a scan-while-charging feature to ensure constant up-time for increased productivity. GM4100 Batch Mode capability allows thousands of codes to be stored in memory. This feature combined with a long lasting 50K scans per charge Lithium-Ion battery allows unlimited mobility and reliable data collection when out-of-range from the base station. Standard multi-interface capabilities (GM4130) provide host connectivity via USB, RS-232, Keyboard Wedge and Wand Emulation while IBM interface models (GM4110) provide connectivity via IBM 46XX, USB and RS-232 emulation.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services(EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
Battery Pack, Removable
Charging Only Base Station, Black
Charging Only Base Station, White
Protective Case/Belt Holster, Gryphon
Cart Clip (For use with Gryphon Cordless Health Care Units. Already Included with Each Base Station.)