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LaneHawk™ LH5000 Solution
LaneHawk™ LH5000 is a loss prevention solution that turns the bottom-of-the-basket (BOB) into profits in real-time. This unit detects and recognizes items as part of the transaction, ensuring that stores get paid for their BOB items.
Like its predecessors, the LH5000 utilizes advanced Visual Pattern Recognition (ViPR) software plus newly added support for 1D bar codes and Digimarc Barcode digital watermarks to eliminate up to 90% of shrink caused by Bottom-Of-Basket (BOB) items. Unlike any other BOB loss prevention system, the LaneHawk system is integrated into the retailer’s POS creating a powerful solution to quickly and effectively increase store profits in real-time. The LH5000 system will detect and recognize items that pass by the camera and send their GTIN information directly to the POS. Before payment, the cashier verifies the items that were found under the basket, adds those items and then finalizes the transaction. Simply stated, the LaneHawk system is the best to ensure all items on the bottom of shopping carts are paid for.
A database of high resolution images (called a modelset) is created containing the product packaging of common BOB items. ViPR extracts key points (feature points) from these images to create a unique identifying pattern for each UPC, similar to a fingerprint.
When a product passes the LaneHawk LH5000 unit, an image of the product is captured and the ViPR software is used to extract feature points from that image. The ViPR software is then able to identify the product by matching the pattern of feature points from the image to the patterns of feature points stored in the modelset. These computations are streamlined to produce results in a fraction of a second, which allows the recognition to happen in real-time.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services(EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>