Unleash the future of self-shopping with Joya Smart, the world’s first AI-enabled personal shopping device. Combining advanced loss prevention, real-time shopper insight, and a seamless in-store experience, Joya Smart empowers retailers to boost efficiency, reduce shrink, and elevate every customer journey.
Joya Smart features an integrated rear AI camera that continuously verifies cart contents, detecting potential missed scans in real time. When paired with Datalogic’s Shop Guard app, retailers gain advanced insight into shopper behavior, enabling faster, more accurate interventions and reducing inventory shrinkage.
A 5-inch display, improved ergonomics, and intuitive interface provide shoppers with a smooth, engaging journey. Customers can view product details, nutritional facts, promotions, and expiry dates on-screen simply by scanning a QR code, even before adding the item to their cart.
Joya Smart is designed for accessibility, supporting Bluetooth headset connectivity to guide visually impaired shoppers and providing exceptional comfort and ease of use.
With contactless indoor localization capabilities, an IP54 rating for protection against dust and splashes, and wireless charging at the same speed as conventional pins, Joya Smart is built to evolve with retail needs. Compatibility with existing cradles ensures a cost-effective, seamless upgrade path.
Joya Smart follows a 360° modular design strategy for hardware, software, and services. One power supply charges up to nine devices, and retailers can choose between fast charging or eco-mode. Sustainability is embedded throughout, from recyclable plastics to smaller packaging that reduces waste and environmental impact.
Coming soon, the Joya Smart family will expand with Joya Smart+, delivering a smartphone-like design and front-facing scanning for unmatched ease of use and higher first-time read success.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
