Services

Services

Services

EASEOFCARE Service Programs

 Datalogic Customer Care

Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.

Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution. 

Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services(EASEOFCARE Agreements).  It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.

Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.

Our standard service portfolio includes >>

EASEOFCARE 2-Day Comprehensive

  • 2-Business Day Turnaround (Excluding Transit)*
  • Normal Wear & Tear and Accidental Breakage coverage
  • Factory Parts, Procedures and Selected Upgrades
  • Wavelink Avalanche® and Terminal Emulation™ software maintenance for Mobile computers
  • Both Ways Freight paid by Datalogic **
  • 3 and 5-Year Options at time of Sale + Renewals

* In some regions the repair turnaround is 5 days
** in some regions Datalogic pays only for outbound shipment In some regions this program is not available



EASEOFCARE Overnight Replacement Comprehensive

  • Next Day product replacement
  • Spare pool owned and managed by Datalogic
  • Normal Wear & Tear and Accidental Breakage coverage Factory Parts, Procedures and Selected Upgrades
  • Wavelink Avalanche® and Terminal Emulation™ software maintenance for Mobile computers
  • Both Ways Freight paid by Datalogic
  • 3 and 5-Year Options at time of Sale + Renewals

EASEOFCARE 5-Day

  • 5-Business Day Turnaround (Excluding Transit) Defects in Materials and Normal Wear & Tear Coverage Factory Parts, Procedures and Selected Upgrades
  • Wavelink Avalanche® and Terminal Emulation™ software maintenance for Mobile computers
  • One Way Return Freight paid by Datalogic (Ground)
  • 3 and 5-Year Options at time of Sale + Renewals

EASEOFCARE Preventative Maintenance

The Datalogic Scheduled Preventative Maintenance  (PM) Plan offers scheduled maintenance service calls to keep your equipment in peak operating condition.

  • Bi/annual checkups on-site and certified statements of health
  • Scheduled maintenance service calls to keep your equipment in peak operating condition
  • Technical know-how for high technology solutions constantly up-to-date
  • Internal technical staff training both for small  maintenance and repair operations and correct system set-up restoration

EASEOFCARE Site Audit Plan Overview

The Datalogic Site Audit focuses beyond the basic opera-tion of the scanning equipment. By carefully analyzing all aspects of the systems, including material handling, envi-ronmental, and support mechanisms, Datalogic can identify opportunities to increase system performance, system uptime, and throughput maximization.

A Datalogic technician will arrive on site to validate the application, look for material handling issues, and provide feedback to the customer on recommendations to maximi-ze their throughput.

EASEOFCARE Training

The on-site system training provides informal, hands-on training of your personnel, including supervisors and users, by the Datalogic Training Department. The training will include, among other things:

  • Describing in detail operation of the scanner and associated equipment parameters
  • Describing results of system component failures and  required actions to return system to normal operation
  • Using proper tools and safety precautions, replacing a malfunctioning component with an existing spare
  • Explaining the procedure for saving/restoring a backup set of scanner parameters to/from a laptop

Request a Repair

When it comes to the service of your Datalogic product, nobody can do it better than us. We know what went into making each product and the high expectations you have regarding its performance.

Repairs are carried out by skilled technicians using only Datalogic certified spare parts and testing tools.

A Return Materials Authorization (RMA) is required for all repairs sent to the Datalogic Service Centers, which can be submitted (availability based on country selection) by contacting Datalogic Authorized Repair Centers or logging to the ON-LINE RMA Tool.

Download the On-Line RMA User Guide